Knowledge Hub Support, Notifications & Account Security Recognize fraud and recover access safely

Support, Notifications & Account Security

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1 Choose the right support channel 2 Create an effective support ticket 3 Follow replies, status, and resolution 4 Understand notifications and required actions 5 Protect your account and personal data 6 Recognize fraud and recover access safely

Lesson 6 of 6 6 min

Recognize fraud and recover access safely

Identify suspicious payment requests, links, impersonation, and account changes, then use official recovery and escalation channels.

Verify unexpected requests

Be cautious when a message requests urgent payment, password disclosure, security codes, remote access, unusual account changes, or communication outside official BUTIGAL channels.

Open BUTIGAL directly instead of using a suspicious link.
Compare the request with the invoice or record in your account.
Ask official support to verify unusual instructions.

Act quickly after suspected compromise

Change the password from a trusted device, secure the connected email account, review profile and transaction activity, preserve evidence, and report the incident through official support.

Use official account recovery

Use the official password reset and support process. Never pay someone to recover the account and never share a reset code with another person.

Open this feature

Report a security concern

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