A support ticket creates a documented conversation for package, shipment, payment, account, or service issues. It is the best channel when investigation or attachments are needed.

State what happened, what you expected, when it happened, and the related reference. Attach clear evidence when relevant.

• Include package, shipment, invoice, or order numbers.
• Use one ticket per issue when possible.
• Reply in the existing ticket instead of opening duplicates.

Live chat is useful for short questions and navigation help. Complex operational investigations should still be documented in a ticket.