Knowledge Hub Customs, Prohibited Items & Claims Report loss, damage, and claims

Customs, Prohibited Items & Claims

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1 Check prohibited and restricted items 2 Write customs-ready descriptions 3 Support value, origin, and classification 4 Understand duties, taxes, and customs release 5 Prepare insurance and condition evidence 6 Report loss, damage, and claims

Lesson 6 of 6 6 min

Report loss, damage, and claims

Preserve evidence, report promptly, provide exact references, and distinguish a support investigation from an approved claim or refund.

Inspect before discarding packaging

When possible, photograph the unopened package, labels, seals, exterior damage, internal packaging, product condition, serial numbers, and all received contents.

Open one complete report promptly

Include the package and shipment references, delivery date, item description, expected quantity, received quantity, damage details, value, photos, receipts, and the requested resolution.

Do not repair or discard the item before instructions when evidence may be needed.
Follow reporting deadlines and requests for additional evidence.
A submitted ticket does not guarantee claim approval or a refund.

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Create a support ticket

Progress 0/6 Lessons