Knowledge Hub Customs, Prohibited Items & Claims Understand duties, taxes, and customs release

Customs, Prohibited Items & Claims

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1 Check prohibited and restricted items 2 Write customs-ready descriptions 3 Support value, origin, and classification 4 Understand duties, taxes, and customs release 5 Prepare insurance and condition evidence 6 Report loss, damage, and claims

Lesson 4 of 6 6 min

Understand duties, taxes, and customs release

Learn why destination charges and customs release can occur separately from the original shipping payment.

Shipping charges do not always include destination charges

Import duties, taxes, inspection, storage, brokerage, permits, or destination handling can be assessed separately according to local rules and shipment details.

Arrival is not the same as customs release

A shipment may reach the destination but remain unavailable while customs reviews documents, values, restrictions, permits, receiver information, or payment of assessed charges.

Keep the receiver reachable during destination processing.
Pay only verified charges through official instructions.
Submit requested documents before storage delays accumulate.

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Review shipment status

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