Knowledge Hub Pickup Requests & Scheduling Driver handoff and warehouse receipt

Pickup Requests & Scheduling

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1 When to request a pickup 2 Provide accurate pickup details 3 Understand the pickup fee estimate 4 Choose and follow the pickup payment 5 Request and confirm a pickup schedule 6 Driver handoff and warehouse receipt

Lesson 6 of 6 6 min

Driver handoff and warehouse receipt

Understand assignment, collection, proof of handoff, warehouse receipt, and conversion into a package record.

Assignment means a driver is responsible for the request

When a request is assigned, review the confirmed schedule and keep the collection contact reachable. Use official BUTIGAL information to verify the pickup when needed.

Collected is not yet received at the warehouse

After the driver receives the package, the request can be marked collected or picked up. Warehouse receipt occurs later when staff accept, identify, inspect, and record the package.

Warehouse receipt creates the next workflow

A completed pickup can be converted into a package record linked to the customer and suite. The customer then follows package declaration, receiver, billing, consolidation, and shipment steps.

Keep proof of handoff until warehouse receipt appears.
Check notifications for warehouse receipt or exceptions.
Open a ticket when collection or receipt status is unusually delayed.

Open this feature

Open packages

Progress 0/6 Lessons