Knowledge Hub Pickup Requests & Scheduling Provide accurate pickup details

Pickup Requests & Scheduling

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1 When to request a pickup 2 Provide accurate pickup details 3 Understand the pickup fee estimate 4 Choose and follow the pickup payment 5 Request and confirm a pickup schedule 6 Driver handoff and warehouse receipt

Lesson 2 of 6 6 min

Provide accurate pickup details

Enter the collection address, contact, access instructions, package details, and warehouse destination accurately.

The driver needs a deliverable location

Provide the full street address, city, area, nearby landmark, building or unit information, and any gate or access instructions needed to find the collection point.

Use a reachable collection contact

The contact should know about the pickup, have access to the package, and answer the phone during the requested window.

Confirm the phone number before submission.
Mention stairs, elevators, security gates, or restricted access.
Describe the number, size, and approximate weight of packages honestly.

Open this feature

Create a pickup request

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