Knowledge Hub Pickup Requests & Scheduling Understand the pickup fee estimate

Pickup Requests & Scheduling

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1 When to request a pickup 2 Provide accurate pickup details 3 Understand the pickup fee estimate 4 Choose and follow the pickup payment 5 Request and confirm a pickup schedule 6 Driver handoff and warehouse receipt

Lesson 3 of 6 6 min

Understand the pickup fee estimate

Learn how distance, warehouse settings, service area, package conditions, and operational changes can affect the fee.

Distance is an important pricing input

The pickup estimate can use a base fee plus distance outside an included radius. The applicable warehouse can have its own base fee, free radius, and distance rate.

The displayed amount can be an estimate

An address correction, route change, inaccessible location, extra waiting time, additional packages, unusual handling, or service-area exception can require review before final confirmation.

Verify the mapped address before accepting the estimate.
Review the fee before confirming the request.
Ask support when the distance or amount appears incorrect.

Open this feature

Review pickup pricing

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