Knowledge Hub Pickup Requests & Scheduling When to request a pickup

Pickup Requests & Scheduling

Progress 0/6 · 0%

1 When to request a pickup 2 Provide accurate pickup details 3 Understand the pickup fee estimate 4 Choose and follow the pickup payment 5 Request and confirm a pickup schedule 6 Driver handoff and warehouse receipt

Lesson 1 of 6 5 min

When to request a pickup

Decide whether local collection is available and whether the package is ready for a driver.

Use pickup for eligible local collection

A pickup request asks BUTIGAL to collect a prepared package from an eligible address and move it into the warehouse workflow. Availability depends on the service area, warehouse, schedule, package, and operational capacity.

Prepare the package before requesting collection

The package should be closed, safely packed, accessible, and ready at the requested location. Do not request a driver before the items and packaging are available.

Check that the contents are eligible for transport.
Use packaging suitable for the item weight and fragility.
Keep the package accessible during the requested window.

Open this feature

Open pickup requests

Progress 0/6 Lessons